This Privacy Policy ("Policy") details how XCoinPulse Ltd, a company registered in the United Kingdom ("We", "Us", or "Our"), located at 123 London Road, London, SW1A 1AA, United Kingdom, handles your personal information (including personal data). Please read this Policy carefully, as it is legally binding when you use our services. Defined terms in our Terms of Service apply here as well.
For the purposes of applicable data protection laws, XCoinPulse Ltd is the data controller of your personal data. If you have questions regarding data protection or usage, contact Us at support@xcoinpulse.com.
1. Protection of Your Personal Information
1.1 We prioritize the security of your personal data and utilize secure servers for storage. All personal information provided to Us is kept on these secure servers.
1.2 Transmission of data over the internet is not entirely secure. While We strive to protect your data, We cannot ensure its security during transmission; any transfer is at your own risk. Once received, We implement strict procedures and security measures to prevent unauthorized access.
1.3 Access to your personal data is limited to employees of XCoinPulse who require it for business purposes. We educate and train our employees on the importance of confidentiality and customer privacy. Physical, electronic, and procedural safeguards are in place to comply with relevant laws and protect your personal data from unauthorized access.
2. Information We Collect
2.1 We may collect and use the following information about you:
- 2.1.1 Information you provide:
- a) Information you give Us when signing up for our services, such as your name and email address, as well as information provided through continued use, participation in competitions, promotions, surveys, or when reporting issues with our services. This can include your name, address, email address, phone number, financial details (credit/debit card or bank account information), location, social security number, personal description, and photograph.
- b) Additional identification or commercial information might be needed if you conduct high-value or high-volume transactions or to meet anti-money laundering obligations.
- c) If you provide personal data of another individual, you must have their consent to share their data with Us and their agreement to our processing of their data as described in this Policy.
- 2.1.2 Information we collect automatically:
- a) Transaction details, including the geographical location from which the transaction originates.
- b) Technical data such as your IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- c) Information about your visit to our Website, including URL clickstream, viewed or searched products, page response times, download errors, length of visits, page interaction information (scrolling, clicks, mouse-overs), and methods used to leave the page, as well as any phone numbers used to contact customer support.
- 2.1.3 Information from other sources:
- a) Banks you use with our services will provide Us with your personal and financial information.
- b) Business partners may share your name, address, and payment information with Us.
- c) Advertising networks, analytics providers, and search information providers may provide Us with pseudonymized data to confirm how you found our site.
- d) Credit reference agencies can be used to verify the information you have provided.
3. Use of Your Information
3.1 We utilize your information in various ways:
- a) To fulfill our contractual obligations and provide you with information, products, and services, as well as notify you about service changes.
- b) To comply with legal and regulatory requirements.
- c) In our legitimate interests, including efforts to keep our services safe and secure, manage our services for internal operations (such as troubleshooting, data analysis, testing, research, statistical, and survey purposes), improve our services and ensure they are presented effectively, measure or understand the effectiveness of advertising, deliver relevant advertising, and allow you to participate in interactive features of our services when you choose to do so. Additionally, to provide you with information about similar goods and services We offer.
We employ third-party services to assist Us in providing our services (e.g., maintenance, KYC, AML compliance, database checks, analysis, monitoring crypto transactions, fraud detection, marketing, and development). These third parties have access to your information only as necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. They have been rigorously assessed to ensure compliance with data processing legislation and act under our instructions and control.
4. Sharing Your Information
4.1 We may share your data with selected third parties, including:
- a) Affiliates, business partners, suppliers, and subcontractors to fulfill any contract We enter into with them or you.
- b) Advertisers and advertising networks to serve relevant advertisements to you and others.
- c) Analytics and search engine providers to assist Us in improving and optimizing the Website.
4.2 We may disclose your personal data to third parties in the following circumstances:
- a) If We sell or buy any business or assets, We may disclose your data to the prospective seller or buyer.
- b) If required by law to comply with legal obligations, or to enforce our Terms of Service and other agreements; to protect the rights, property, or safety of XCoinPulse, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
- c) To assist in investigations of fraud or other illegal activities where appropriate.
- d) To prevent and detect fraud or crime.
- e) In response to a subpoena, warrant, court order, or as required by law.
- f) To assess financial and insurance risks.
- g) To recover debts or address your insolvency.
- h) To develop customer relationships, services, and systems.
5. Data Storage
5.1 Data collected from you is stored on our servers located in Switzerland. We rely on adequacy decisions and Standard Contractual Clauses approved by the European Commission for data transfers outside the European Economic Area ("EEA").
6. Data Retention
6.1 We will delete data that is no longer required by relevant laws or jurisdictions where we operate.
6.2 Generally, We retain your data as long as you maintain an account with XCoinPulse. However, We may store some personal and transactional data beyond account closure to fulfill legal obligations. Data is accessed internally on a need-to-know basis and only processed if absolutely necessary.
7. Your Rights
7.1 You have the right to opt out of marketing communications by contacting Us at support@xcoinpulse.com.
7.2 You have the right to correct any inaccurate, incorrect, or outdated personal information We hold.
7.3 You have the right to request the deletion of your data when it is no longer necessary or no longer subject to legal obligations.
7.4 You have the right to transfer your personal data between data controllers, such as moving your account details from one platform to another.
7.5 Subject to applicable laws, you have the right to access the information We hold about you. This right can be exercised per relevant data protection legislation.
7.6 Our services may include links to and from the websites of partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies, and We do not accept responsibility for them. Review these policies before submitting any personal data to these websites.
7.7 If you feel We have not adequately addressed your questions or concerns, you may lodge a complaint with your local supervisory authority.
8. Changes to Our Privacy Policy
Any updates or changes to our Privacy Policy will be posted on this page and, if appropriate, notified to you by email. Check back frequently to stay informed of updates or changes to Our Privacy Policy.
9. Contact
Questions, comments, and requests regarding this Privacy Policy are welcome and should be addressed to support@xcoinpulse.com.